High professional standards and customer orientation are an indispensable part of our business culture.
Flawless functioning of our systems after the commissioning is of major importance to us.
Therefore, we offer our customers regular and emergency maintenance services and thus provide fast, timely, and convenient support in resolving any existing and potential problems.
After-sales customer support contract consists of:
Regular maintenance
- Training of maintenance and production staff on working with installed automation systems
- Advising on regular maintenance planning, investments in maintenance activities, and installation of new automation systems
- Planned modifications, interventions, and process analysis according to requirements and descriptions received from the Client
- Preventive inspection and maintenance of SCADA systems and industrial networks
- Planned yearly site visits
- Periodic remote checks (monthly, quarterly, half-yearly)
Troubleshooting maintenance
- 8/5 or 24/7 support and phone contact (dedicated engineer)
- Remote intervention for highest priority issues within 90 minutes
The contracted period for service level agreements can be a year or half a year, with automatic renewal.
Within the agreement, customers get access to our SLA portal, available through our website, which contains all reports on periodic maintenance checks, reports or yearly maintenance visits, and intervention reports containing details along with spent hours.
Consulting